Which XIntelliSync plan includes Customer Journey Mapper?

Customer Journey Mapper is available on the Enterprise plan ($497/mo AUD) and all higher tiers.

How does Customer Journey Mapper save time for Australian businesses?

Customer Journey Mapper runs automatically 24/7, saving an estimated 2+ hrs/week per week. That's 104 hours per year returned to higher-value work.

Can Customer Journey Mapper replace manual crm analytics tasks?

Yes. Customer Journey Mapper is designed to automate the manual crm analytics tasks that consume time without building your business. It integrates with your existing data and runs without prompting.

What data does Customer Journey Mapper need to work?

Customer Journey Mapper reads from Your full customer interaction history, Your revenue-by-customer signals (order value, frequency, recency), Your support, NPS, and satisfaction data where captured. All reads are scoped to your business. The agent never exports your data to third parties.

Which Australian industries benefit most from Customer Journey Mapper?

Customer Journey Mapper is used most actively by Professional Services, Real Estate, Digital & Tech operators. Each has a different reason to run this agent — Retention economics, referral networks.

/CRM Analytics

CRM AnalyticsEnterprise — $497/moActive 24/7

Customer Journey Mapper

Agent #141 of 150

Customer Journey Mapper — handled before you ask.

Map and analyze customer journey touchpoints

What It Handles

Runs automatically 24/7 without manual input

Integrates with your existing business data

Flags exceptions for your review

Logs all actions for audit and compliance

How Customer Journey Mapper works in your business

Scores every customer, contact, and lead against behavioural and financial signals.

Updates the scores as signals change. Tells you which relationships are strengthening and which are slipping. Projects customer lifetime value, flags churn risk, and surfaces reactivation candidates before they go cold.

Before Customer Journey Mapper. After Customer Journey Mapper.

Before

Your top-10 customer list is a spreadsheet your sales manager last updated in March. Your churn list does not exist.

After

Both lists update themselves. The rankings reflect this morning, not last quarter.

What Customer Journey Mapper reads

·Your full customer interaction history
·Your revenue-by-customer signals (order value, frequency, recency)
·Your support, NPS, and satisfaction data where captured

What Customer Journey Mapper produces

·Customer lifetime value by segment and cohort
·Churn-risk rankings with confidence and contributing factors
·Reactivation candidate lists with suggested outreach

Where Customer Journey Mapper fits

150 agents on Enterprise. The full stack — foundations, proactive, and strategic decision support.

2+ hrs/week

Time Saved

per week, on average

24/7

Runs

no prompts needed

Enterprise

Tier

from $497/mo AUD

Related CRM Analytics Agents

Account Health Scoring

Score account health from engagement, NPS, and support metrics

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Churn Prediction

Identify customers at risk of churning with prevention recommendations

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Customer Lifetime Value (CLV)

Calculate predicted lifetime value of each customer

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More CRM Analytics Agents

Customer Segmentation Engine Deal Velocity Tracker Lead Scoring Agent Sales Pipeline Forecast Sentiment Analyzer Upsell Opportunity Identifier Win Loss Analyzer

Stop doing this manually.

2+ hrs/week saved per week. Enterprise plan. First month 50% off.