27 answers · 7 topics
Everything we answer before you ask.
The 27 questions Australian SMBs ask before they buy. Every answer factual, every claim mapped to something the AI actually does. No fluff, no sales-speak.
Getting Started
Live in 10 minutes.
How long does XIntelliSync setup take?+
Most Australian SMBs are fully operational in under 10 minutes. Sign up, select your industry, connect your bank feed via Basiq, and all relevant AI agents are pre-configured for your business type. No consultant, no onboarding call required.
What do I need to get started?+
An ABN (required for GST-registered businesses) and online banking details. Your accountant can be added as a team member at any tier — multi-user access is included in every plan.
Can I import my existing data from Xero or MYOB?+
Yes. Chart of accounts, customer list, and transaction history export from Xero or MYOB and import into XIntelliSync. Most businesses run both systems for one month, then switch once the data is verified.
Do I need technical skills to use XIntelliSync?+
No. If you can use email, you can use XIntelliSync. The AI agents handle the complex work automatically. You review and approve — you do not configure.
Pricing & Plans
Flat pricing. No per-seat fees.
What is included in each plan?+
Starter ($97/month AUD, 50 AI agents), Growth ($297/month, 100 agents), Enterprise ($497/month, all 150 agents). Every tier includes the full 4-system verification engine — IntelliX Omega, Horizon, XAVS, XGVS — 356 compliance gates on every AI action.
Can I cancel anytime?+
Yes. All plans are month-to-month with no lock-in contracts. Cancel from your account settings with no exit fees or penalties.
Is there a free trial?+
The first month is 50% off for new users ($48.50 Starter, $148.50 Growth, $248.50 Enterprise). No credit-card games. Cancel before the second billing cycle and you owe nothing further.
Are there any per-employee or per-seat charges?+
No. XIntelliSync pricing is flat — $97, $297, or $497 AUD per month regardless of how many employees or team members you have. No per-seat fees, no per-payrun fees, no per-BAS fees.
BAS & GST
Prepare, don't lodge.
Does XIntelliSync lodge BAS with the ATO?+
No. XIntelliSync is not a registered ATO Digital Service Provider. We prepare your BAS data, organise your financial records, and generate ready-to-lodge statements. You lodge via the ATO Business Portal (bp.ato.gov.au) or your registered tax agent. Every prepared BAS stays under your control until you authorise lodgement.
When do I need to register for GST?+
GST registration is required once annual turnover exceeds $75,000 ($150,000 for non-profits). XIntelliSync tracks cumulative turnover and alerts you when you are approaching the threshold.
What is the BAS preparation workflow?+
PREPARE (XIntelliSync categorises transactions and calculates GST from your live bank feed) → DOWNLOAD (your prepared BAS figures) → LODGE (via ATO Business Portal or tax agent) → CONFIRM (mark as lodged in XIntelliSync). Try the free BAS calculator to see the prep step in 90 seconds.
When are quarterly BAS deadlines?+
Q1 (Jul-Sep) due 28 October. Q2 (Oct-Dec) due 28 February. Q3 (Jan-Mar) due 28 April. Q4 (Apr-Jun) due 28 July. Lodging through a registered tax agent typically grants an extra 2 weeks. XIntelliSync tracks deadlines automatically.
Payroll & STP Phase 2
STP-ready every pay run.
Does XIntelliSync handle STP Phase 2?+
Yes. Every pay run prepared by XIntelliSync is STP Phase 2 compliant — income types, country codes, disaggregated gross, and child support deductions all reported to ATO specification. You review and submit through your connected payroll lodgement path.
How does XIntelliSync handle Super Guarantee (SG)?+
XIntelliSync calculates Super Guarantee contributions on every pay run and prepares the super payment file. Payday Super (effective 1 July 2026) is built in — SG is calculated for same-day payment alongside wages instead of quarterly.
Can XIntelliSync pay employees directly?+
No. XIntelliSync generates an ABA file ready for bank upload, but we do not have a banking API for outbound payments. Upload the ABA file to your bank's online portal, authorise the payment, and XIntelliSync records the confirmation back in your books.
Does XIntelliSync track Fair Work Award obligations?+
Yes. XIntelliSync maps employees to the correct modern award (1 of 121) and flags underpayment risk — height allowances, travel, wet weather, weekend penalty rates, and more — on every payroll.
Security & Data
Your data. Your rules.
Where is my business data stored?+
XIntelliSync operates with an Australian-first hosting and privacy posture. Primary business data is intended to remain within Australian-hosted systems, with subprocessors or cross-border transfers used only where operationally required and subject to Privacy Act safeguards.
Does XIntelliSync train AI on my data?+
No. Your data is never used to train, fine-tune, or improve any AI model — ours or any third-party system. AI processing happens on your data for your outputs only. Agreements with AI processing partners contractually prohibit use of customer data for training.
Who owns the outputs and insights generated?+
You do. Every report, analysis, forecast, and insight generated using your data belongs to your business. XIntelliSync makes no claim over AI-generated outputs created within your account.
What security certifications does XIntelliSync hold?+
Infrastructure partners are SOC 2 Type II, ISO 27001, and PCI DSS Level 1 certified. XIntelliSync operates APP-aligned controls (Privacy Act 1988) and Notifiable Data Breach (NDB) scheme compliant procedures. AES-256 encryption at rest, TLS 1.3 in transit.
AI Verification (Trust Stack)
Four systems check every action.
How do I know the AI answers are correct?+
Every AI action passes through four independent verification systems — IntelliX Omega (29 layers, 388+ reasoning phases), Horizon (runtime supervision), XAVS (10-dimension agent scoring), and XGVS (356+ compliance gates across 34 frameworks). One gate fails, the action halts and the system explains exactly what went wrong.
What is IntelliX Omega?+
The operating mind behind every XIntelliSync AI answer. 29 architectural layers. 388+ engineered reasoning phases. Questions route through the specialised phases that apply — cash flow logic, compliance cross-reference, multi-entity consolidation, regulatory timing — and come back composed against your actual data, not a generalisation.
What does "verified agent" mean?+
Every launch agent is scored by XAVS (XIntelliSync Agent Verification System) on 10 dimensions before it runs on live customer data — accuracy, calibration, safety, output integrity, regulatory currency, data contract consistency, and four more. Only V1-certified agents access your production books. Agents that do not pass stay Provisional.
What does XGVS cover?+
XGVS (XIntelliSync Global Verification System) runs every AI action through 356+ independent gates covering 34 compliance frameworks — ATO DSP, STP Phase 2, BAS, GST, TPAR, Payday Super, Privacy Act, Fair Work with 121 awards, Essential 8, OWASP, PCI-DSS, SOC 2, ISO 27001, AFSL, AUSTRAC, AASB, Peppol, and more.
Integrations
Bank feeds, Stripe, your accountant.
Which Australian banks does XIntelliSync connect to?+
All major Australian banks via Basiq read-only bank feeds — CBA, NAB, ANZ, Westpac, Macquarie, and others. Connection is read-only; XIntelliSync cannot initiate any transactions on your behalf.
Does XIntelliSync integrate with Stripe?+
Yes. Stripe payment data syncs automatically — every payment, refund, and subscription is reconciled in your books without manual entry.
Can my accountant or bookkeeper access my account?+
Yes. Multi-user access with role-based permissions is included in every plan. Give your accountant the level of visibility they need without sharing login credentials. No extra per-seat cost.
Still have questions?
Browse the glossary for every term defined, the Trust Centre for full security detail, or try the free calculators to see the AI prep work before you buy. Or email [email protected] — we reply within one business day.
See pricing — First Month 50% Off