Support Center
Get help when you need it. Our support team and comprehensive resources are here to ensure your success with XIntelliSync AI.
How to Get Support
Live Chat
Log in to use the in-app IntelliX assistant for guided support
Available in-app after login
Best for: Authenticated support, guided product help, account-specific questions
Email Support
Detailed support via email with full documentation
Business hours monitoring
Best for: Detailed questions, feature requests, account issues
Self-Service
Access our comprehensive knowledge base
Always available
Best for: How-to guides, troubleshooting, best practices
Frequently Asked Questions
Find answers to common questions
FAQ
How do I get started with XIntelliSync AI?
Getting StartedAfter signing up, complete the onboarding flow which takes about 10 minutes. Connect your data sources (CRM, accounting software, etc.), and our AI agents will begin analyzing your business within 24 hours.
What integrations are supported?
IntegrationsWe integrate with 50+ platforms including major accounting software, leading CRM platforms, e-commerce solutions, and most major Australian business software. Custom integrations available for Enterprise customers.
How accurate are the AI predictions?
AI & AnalyticsOur AI models achieve 85-95% accuracy for revenue forecasting and 90%+ for customer behavior predictions. Accuracy improves over time as more data is processed.
Can I export my data?
Data ManagementYes, you can export your data at any time via the dashboard or API. We support CSV, JSON, and Excel formats to support portability and reduce lock-in risk.
What happens if I cancel my subscription?
Billing & AccountYou can cancel anytime. Your data remains accessible for 90 days after cancellation, and data export assistance is available during that period.
Is my business data secure?
Security & PrivacyYes. We use SOC 2-aligned security controls including TLS 1.3 in transit, AES-256 at rest through infrastructure partners, authentication controls, and tenant isolation. The platform is built on partner-certified infrastructure and designed around Australian Privacy Act and APP-aware handling, while your own legal obligations still depend on how you configure and use the service.
Troubleshooting
Integration not syncing data
EasyCheck API credentials are valid and not expired
Verify required permissions are granted
Test connection in the integrations dashboard
Contact support if issue persists after 30 minutes
AI agents not providing insights
MediumEnsure minimum 30 days of data is connected
Check data quality in the sources tab
Verify your subscription includes AI analysis
Allow 24-48 hours for initial AI model training
Dashboard loading slowly
EasyClear browser cache and cookies
Try a different browser or incognito mode
Check your internet connection speed
Disable browser extensions temporarily
API rate limit exceeded
MediumCheck your current usage in the API dashboard
Implement exponential backoff in your requests
Consider upgrading to a higher tier plan
Contact support for temporary limit increases
Contact Information
Live Chat
Available in-app
AI-powered assistance
All customers receive the same quality support via email and our AI assistant. Enterprise customers get early access to new features.
Additional Resources
Getting Started Guide
DocumentationAPI Reference
DeveloperVideo Tutorials
LearningBest Practices
LearningSecurity & Privacy
TrustFeature Requests
FeedbackCan't find what you're looking for? Our team is here to help.