Support Center

Support Center

Get help when you need it. Our support team and comprehensive resources are here to ensure your success with XIntelliSync AI.

How to Get Support

Live Chat

Log in to use the in-app IntelliX assistant for guided support

In-app

Available in-app after login

Best for: Authenticated support, guided product help, account-specific questions

Email Support

Detailed support via email with full documentation

< 4 hours

Business hours monitoring

Best for: Detailed questions, feature requests, account issues

Self-Service

Access our comprehensive knowledge base

Instant

Always available

Best for: How-to guides, troubleshooting, best practices

Frequently Asked Questions

Find answers to common questions

FAQ

How do I get started with XIntelliSync AI?

Getting Started

After signing up, complete the onboarding flow which takes about 10 minutes. Connect your data sources (CRM, accounting software, etc.), and our AI agents will begin analyzing your business within 24 hours.

What integrations are supported?

Integrations

We integrate with 50+ platforms including major accounting software, leading CRM platforms, e-commerce solutions, and most major Australian business software. Custom integrations available for Enterprise customers.

How accurate are the AI predictions?

AI & Analytics

Our AI models achieve 85-95% accuracy for revenue forecasting and 90%+ for customer behavior predictions. Accuracy improves over time as more data is processed.

Can I export my data?

Data Management

Yes, you can export your data at any time via the dashboard or API. We support CSV, JSON, and Excel formats to support portability and reduce lock-in risk.

What happens if I cancel my subscription?

Billing & Account

You can cancel anytime. Your data remains accessible for 90 days after cancellation, and data export assistance is available during that period.

Is my business data secure?

Security & Privacy

Yes. We use SOC 2-aligned security controls including TLS 1.3 in transit, AES-256 at rest through infrastructure partners, authentication controls, and tenant isolation. The platform is built on partner-certified infrastructure and designed around Australian Privacy Act and APP-aware handling, while your own legal obligations still depend on how you configure and use the service.

Troubleshooting

Integration not syncing data

Easy
1

Check API credentials are valid and not expired

2

Verify required permissions are granted

3

Test connection in the integrations dashboard

4

Contact support if issue persists after 30 minutes

AI agents not providing insights

Medium
1

Ensure minimum 30 days of data is connected

2

Check data quality in the sources tab

3

Verify your subscription includes AI analysis

4

Allow 24-48 hours for initial AI model training

Dashboard loading slowly

Easy
1

Clear browser cache and cookies

2

Try a different browser or incognito mode

3

Check your internet connection speed

4

Disable browser extensions temporarily

API rate limit exceeded

Medium
1

Check your current usage in the API dashboard

2

Implement exponential backoff in your requests

3

Consider upgrading to a higher tier plan

4

Contact support for temporary limit increases

Contact Information

Email Support

[email protected]

Response within 4 hours

Live Chat

Available in-app

AI-powered assistance

All customers receive the same quality support via email and our AI assistant. Enterprise customers get early access to new features.